RETURNS AND EXCHANGES

OUR POLICY:

We hope you will be very happy with your online order from Askew NZ.
However if you are not, you can return any full priced item for an exchange, or an in store credit.
Proof of purchase will be required to return or exchange products. 
Sale items are non refundable and cannot be exchanged.
We do not exchange for change of mind.

Please choose from your return options below:


FAULTY PRODUCT?

If the product is faulty - We must be notified of any faults within 7 working days of receipt of your order by emailing: info@askew.co.nz, with your order number and the reason for returning the item.
Proof of purchase will be required to return products.

We will arrange collection of the faulty item(s).
And will endeavor to replace the item. 
If it is out of stock we will offer you a store credit or refund the purchase price (excluding shipping costs). Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please note credit notes are valid in store only.
 
GOODS DAMAGED IN DELIVERY?
If the product has been damaged in transit - please notify us immediately by emailing: info@askew.co.nz, with your order number and we will contact the delivery provider to resolve any claims.
Please note that claims must be made within seven days of delivery of the item. Proof of purchase will be required to return products.
We will email you a returns form to complete and send back with the item(s).
We will arrange collection of the faulty item(s). 
And will endeavor to replace the item. 
If it is out of stock we will offer you a store credit or refund the purchase price (excluding shipping costs). Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please note credit notes are valid in store only.


DO YOU WANT TO EXCHANGE?
For exchanges - We must be notified of your intention to return an item within 7 working days of receipt of your order. 
Please notify us before returning your item by emailing: info@askew.co.nz, with your order number and the reason for returning the item. We must receive the item within 14 working days of receipt of your order. Proof of purchase will be required to return or exchange products. 
We will email you a returns form to complete and send back with the item(s).
We will endeavor to replace the item. If it is out of stock we will offer you a store credit. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

To return your item(s), you should send it to: 
Askew, 2b Jervois Road, Ponsonby, Auckland 1011 NZ. 
You will be responsible for paying for your own shipping costs. 
Please take care when packing your item(s) for return, to ensure it reaches us in perfect condition, otherwise you risk your refund being rejected.
We recommend using a secure trackable shipping/courier service. Otherwise we can’t guarantee that we will receive your returned item. We take no responsibility for untracked returns that may be lost in transit to Askew.

REFUNDS & EXCHANGES EXCLUSIONS:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We are unable to refund or exchange:

  • Footwear without original tags, warranty cards, packaging and boxes
  • Any packaged item that has been opened
  • Any unpackaged item that shows sign of being used, mistreated or mishandled
  • Any item of clothing or footwear that has been worn or scuffed
  • Any item of clothing that has had its tags removed
  • Customer orders for product outside our standard range
  • Bedding accessories
  • All jewellery including earrings
  • Any Gift Card or Voucher

REFUNDS: 
Once your return is received and inspected by Askew, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, within 3 working days.

 
LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company and/or bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@askew.co.nz.

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